Shipping policy

1. Processing Times

Orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 2–9 business days
• Express Shipping: 2–5 business days
• International Shipping: 7–28 business days

Delivery delays may occur during peak seasons or due to carrier issues.

3. Shipment Confirmation & Tracking

You will receive a shipment confirmation email with a tracking number once your order has shipped.
Tracking numbers become active within 24–48 hours.

4. Shipping Locations

We currently ship to:

• Canada
• USA
• International destinations (selected countries)

If your country is not listed, please contact us.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties.
These charges are the responsibility of the customer.

6. Lost, Damaged, or Stolen Packages

We are not responsible for packages that are lost or damaged during shipping.
If your package is lost or arrives damaged, please contact the carrier directly.
You may also contact us and we will assist where possible.

7. Incorrect Address

Customers are responsible for providing the correct shipping address.
If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipment costs.

8. Returns & Exchanges

Please refer to our Return Policy for information on returns and exchanges.

9. Contact Us

If you have any questions about your shipment, contact us at:
Email: misslondonbtq@gmail.com
Phone: 519-7017724
Business Hours: Mon–Fri, 9 AM–5 PM